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Platform

What is Paytronix CXP?

Combining online ordering, loyalty, omnichannel messaging, AI insights, and payments in one platform. Paytronix delivers relevant, personal experiences, at scale, that help improve your entire digital marketing funnel by creating amazing frictionless experiences.

A Complete Customer Experience Platform
Online Ordering
Acquire new customers and capture valuable data with industry leading customization features.
Loyalty
Encourage More visits and higher spend with personalized promotions based on individual activity and preferences.
CRM
Build great customer relationships with relevant personal omnichannel campaigns delivered at scale.
Artificial Intelligence
Leverage the most data from the most customer transactions to power 1:1 marketing campaigns and drive revenue.
Payments
Drive brand engagement by providing fast, frictionless guest payments.

Solutions

Paytronix CXP Solutions

We use data, customer experience expertise, and technology to solve everyday restaurant and convenience store challenges.

Contactless Experiences
Accommodate your guests' changing preferences by providing safe, efficient service whether dining-in or taking out.
Customer Insights
Collect guest data and analyze behaviors to develop powerful targeted campaigns that produce amazing results.
Marketing Automation
Create and test campaigns across channels and segments to drive loyalty, incremental visits, and additional revenue.
Mobile Experiences
Provide convenient access to your brand, menus and loyalty program to drive retention with a branded or custom app.
Subscriptions
Create a frictionless, fun way to reward your most loyal customers for frequent visits and purchases while normalizing revenues.
Employee Dining
Attract and retain your employees with dollar value or percentage-based incentives and tiered benefits.
Order Experience Builder
Create powerful interactive, and appealing online menus that attract and acquire new customers simply and easily.

Multi-Unit Restaurant Customer Experience Platform

Loyalty Programs
High-impact customizable programs that increase spend, visit, and engagement with your brand.
Online Ordering
Maximize first-party digital sales with an exceptional guest experience.
Integrations
Launch your programs with more than 450 existing integrations.

Company

About Paytronix

We are here to help clients build their businesses by delivering amazing experiences for their guests.

Meet The Team
Our exceptional customer engagement innovations are delivered by a team of extraordinary people.
News/Press
A collection of press and media about our innovations, customers, and people.
Events
A schedule of upcoming tradeshows, conferences, and events that we will participate in.
Careers
Support
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Resources

Paytronix Resources

Learn how to create great customer experiences with our free eBooks, webinars, articles, case studies, and customer interviews.

See Our Product In Action
E-Books
Learn more about topics important to the restaurant and c-store customer experience.
Webinars
Watch brief videos for tips and strategies to connect with your customers.
Case Studies
Learn how brands have used the Paytronix platform to increase revenue and engage with guests.
Reports
See how your brand stacks up against industry benchmarks, analysis, and research.
Blog
Catch up with our team of in-house experts for quick articles to help your business.

2 min read

Paytronix Order & Delivery Powers KC Hopps in Transforming an 88-Year-Old Restaurant Brand

Restaurant management group wins Paytronix Loyaltees Award as a Customer Experience Expert 

Newton, MA—August 09, 2021—Paytronix Systems, Inc., the most advanced digital guest experience platform, today announced that Kansas City restaurant management group KC Hopps has leveraged Paytronix Order & Delivery to open two takeout-only establishments bearing the name Stroud’s Express. Located in Lee’s Summit, Missouri, and Mission, Kansas, these restaurants have been so successful that Paytronix awarded KC Hopps one of its 2021 Paytronix Loyaltees Awards as a Customer Experience Expert.

Read the KC Hopps story: KC Hopps Creates New Guest Experiences with Paytronix Order & Delivery

When COVID restrictions shut down indoor dining rooms, KC Hopps took advantage of Paytronix Order & Delivery to start a new brand, Stroud’s Express. An offshoot of the original Stroud’s, a Kansas City institution since 1933, the Express locations offer the traditional Stroud's favorites but without a traditional dining room, focusing instead on curbside, carryoutcarryout, and delivery. Since opening in Lee’s Summit in late 2020, the new concept has taken off, with approximately 70% of orders generated online. The success of that location led KC Hopps to open a second Stroud's Express in Mission in May 2021.

KC Hopps already had Paytronix-powered loyalty and gift programs in place for its eight Kansas City–area restaurants and was planning to roll out Paytronix Order & Delivery over the course of 2020. After the pandemic forced an accelerated process, the brand launched curbside pickup, third-party delivery integration with DoorDash, and online ordering via a custom KC Hopps mobile app for all of its locations in a matter of weeks.

“Within a month and a half, we had Paytronix Order & Delivery up and running company-wide,” said Bethany Neal, VP of Sales, Marketing & Technology. “The Paytronix Order & Delivery team was great with the integration. It’s a user-friendly product and it gave us something exciting to talk to our guests about in a really hard year for our industry.”

Fully integrated with the KC Hopps Rewards Program, the online ordering capability enables guests to earn points and redeem them – as well as birthday and anniversary rewards – for free appetizers, entrées, and desserts. The app also enhances the on-premises experience, as it’s used for digital menus, contactless ordering, and pay-at-the-table services. 

The 2021 Paytronix Loyaltees Awards celebrate the companies that emerged from the COVID-19 pandemic stronger than ever. The awards recognize those restaurants and convenience stores that are using the Paytronix advanced digital guest experience platform to deliver truly innovative and market-defining guest experiences.

 

About Paytronix Systems, Inc.

Based in Newton, Massachusetts, Paytronix is a provider of SaaS customer experience management (CXM) solutions for restaurants and convenience stores. Through its innovative software design and integrations with more than 30 widely used point-of-sale systems, Paytronix empowers more than 500 brands across 30,000 locations, giving them the flexibility to deliver unique, revenue-enhancing guest experiences. Through one-to-one engagement with more than 285 million guests via Order & Delivery, Loyalty, CRM, and Stored Value, Paytronix generates Big Data consumer insights that motivate increased visits and spend. For more information, visit www.paytronix.com.

 

About K.C. Hopps

The KC Hopps restaurant management group opened its first location in 1993 in the Waldo neighborhood of Kansas City. It now owns and operates multiple establishments across the Greater Kansas City that combine great atmosphere, friendly service, and made-from-scratch menus. KC Hopps restaurants and concepts include Blue Moose, Barley's Kitchen + Tap, O'Dowd's Gastrobar, Stroud's, The View at Briarcliff Event Space, The Social Club, Deer Creek Events, and KC Hopps Family of Catering brands, including Relish Classic Catering, Rufus Teague BBQ Catering, Stroud’s Express & Catering, Moose Truck Food Truck and Shining Stars Catering. For more information, visit: www.kchopps.com.   

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