Throughout this crisis, brands are searching for a way to maintain their strong customer relationships. A number have lessons to teach us all as they work to foster a deep emotional connection with their community. Here, twice a week, we’ll spotlight specific brands that are spreading positivity.
Thursday, March 26, 2020 Spotlight: The Pasta Bowl
The Pasta Bowl, a chain of neighborhood pasta shops, has maintained its fun and friendly tone throughout its customer communications. Still, it is serious about addressing the current environment. Take this snippet from a recent communication:
“Lots to be frustrated about these days. Lots to disagree and argue about too, it seems. We can all agree on one thing, though: we ALL wish none of this was going on.”
To address this undeniable truth, The Pasta Bowl has taken a different approach to uplifting its customers by collecting its stores’ playlists and sharing them through Spotify and Apple Music. Sometimes sitting down and throwing on some tunes can help people relax, or maybe even validating their feelings by listening to lyrics that resonate with them. Maybe a few will break out and dance!
To learn what other creative brands are doing to build customer relationships during this time, connect with us on Twitter and LinkedIn, and check out our site for more COVID-19 related resources.