The shift to online ordering established a new normal for the c-store industry – and it happened almost overnight. Health restrictions brought about by the COVID-19 pandemic, prevented customers from visiting c-stores in person causing many c-stores to adopt online ordering solutions. Now, over the course of two years, consumers have grown accustomed to cost-effective, convenient, and personalized ordering experiences. The modern c-store is a digital one, but with over half of online orders coming from first-time customers, c-stores are still learning to meet the latest demands and to get to know their customers:
In this webinar, we will discuss:
- The basics of online ordering solutions
- The modern c-store tech stack and unique considerations for c-stores adopting online ordering
- Mitigating the effects of supply chain shortages and tools to navigate a volatile market
- Changes in customer expectations pertaining to loyalty and order and delivery, as well as how to meet them