June Order To Eat Tracker

How Hot Head Burritos Is Addressing COVID-19 by Reassessing Customer Experience

The Order To Eat Tracker®, a PYMNTS and Paytronix collaboration, is a monthly report that examines the evolving restaurant space. The report highlights how fast food, fast-casual and QSR establishments are embracing technology, enhancing loyalty offerings and working with aggregated service providers to offer more seamless in-house and delivery ordering experiences and improve customer engagement.

INSIDE THIS ISSUE:

  • An interview with Ray Wiley, CEO of Mexican food chain Hot Head Burritos, on how the restaurant is innovating its in-store and online ordering experiences to address customers’ COVID-19 concerns
  • Recent order to eat headlines, including burger chain Shake Shack’s addition of customer pickup windows to its 280 U.S. storefronts
  • A Deep Dive analyzing how QSRs can develop safe and secure online ordering experiences and guest recovery strategies as the COVID-19 pandemic continues to affect the restaurant industry

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