Independent Restaurants and the Pandemic

How the pandemic has changed independent restaurant businesses in the United States
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In the March edition of Delivering On Restaurant Rewards, PYMNTS surveyed 2,130 consumers to learn which loyalty-focused and digital features give independent restaurants a competitive edge in a post pandemic world.


  • 45 percent: Share of independent restaurant customers’ total food spending that is made online
  • 16 percent: Portion of independent restaurant customers who have switched to ordering online since the pandemic began
  • 45 percent: Share of independent restaurant customers who would spend more if offered loyalty programs

Download the report today to learn more. 

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