Independent Restaurants and the Pandemic

How the pandemic has changed independent restaurant businesses in the United States
2021 Hero Image Paytronix

In the March edition of Delivering On Restaurant Rewards, PYMNTS surveyed 2,130 consumers to learn which loyalty-focused and digital features give independent restaurants a competitive edge in a post pandemic world.


  • 45 percent: Share of independent restaurant customers’ total food spending that is made online
  • 16 percent: Portion of independent restaurant customers who have switched to ordering online since the pandemic began
  • 45 percent: Share of independent restaurant customers who would spend more if offered loyalty programs

Download the report today to learn more. 

Annual Loyalty Report: 2021
Loyalty programs shone through as one of the key survival tools

The first annual Paytronix Loyalty Report examines trends across the loyalty landscape in both restaurants and convenience stores throughout 2020