A look into 2023: What lies ahead in guest engagement
Happy New Year!
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Playing the Game: How WOB Bar & Kitchen Gamified Loyalty
Loyalty gamification offers a great way to connect with the growing demographic of young, tech-savvy guests.
3 Ways to Boost Loyalty Program Enrollment
Loyalty programs can only succeed if people use them, which means you have to get strategic about enrollment. Customers want to quickly understand...
The Untold Economic Story of the Year: How Loyalty Programs Beat Inflation
The economic story of 2022 has been around one word: inflation. But there’s a second story that has remained under wraps: how loyalty programs keep...
What You Can Learn from the New Dunkin’ Rewards Program
When Dunkin’ announced the revamp of its rewards program in early October, there was fierce consumer backlash. One headline blared, “What idiot do...
Long-Awaited Delish Sisters Opens First U.S. Location
There’s some tasty news to celebrate this summer. Delish Sisters, a fresh and wholesome food brand from South Africa, opened its first-ever...
FEEDBackSM: The Smarter Way to Manage Relationships with your Guests
Online ordering is changing the way many brands think about the guest relationship. Digital channels offer a level of convenience that is hard to...
How to target the lucrative summer traveler market
With the summer vacation season in full gear, C-stores should take advantage of travelers who are passing through for work or pleasure. Just as...
Why a great response to a bad review could save a customer relationship
The risk of poor reviews may cause some establishments to shy away from digital ordering. While this is a legitimate concern, there are proven...