Archive for the “Uncategorized” Category

Margs to go: Paytronix helps Local Cantina keep the tequila flowing

It was Taco Tuesday when Ohio Gov. Mike DeWine announced that the state would temporarily allow restaurants to sell alcohol to-go. Almost immediately, the phones at Local Cantina’s seven open Columbus-area locations started ringing with callers asking one thing: how quickly could they get a margarita?

Leanna McKenney Heath, one of the group’s operations managers, asked for just a few hours, and soon had a new section for alcohol available on the Paytronix online ordering platform.

“Now I have a whole section on there dedicated to margaritas,” McKenney Heath said. “The ID verification that the customer gets, letting them know at least three times they’re going to have to show their ID to pick it up, is really great.”

This is just one of the ways the restaurants have adapted to operate under the new normal that the novel coronavirus has ushered in. […]

Spotlight Series: Supporting Our Communities

As the restaurant industry deals with massive change, we’re spotlighting the brands that are spreading positive messages and uplifting their customers during this isolating time. Many have lessons to teach us all as they work to foster a deep emotional connection with their community.

Burrito Beach

UberEats tells us that here in Massachusetts the burrito rules supreme when it comes to food delivery. But in Chicago, Burrito Beach is bringing burritos to the healthcare workers on the frontlines of the pandemic. The Mexican grill has launched “Buy A Hero A Burrito” which asks customers to purchase a $10 voucher for a hospital worker to show gratitude for their work. In just two days the promotion raised nearly $4,000. […]

COVID-19 Related Feature and Product Updates

March 19, 2020

Business is no longer “as usual” for anyone, but especially for restaurants, which are among the hardest-hit industries in the country. That’s why Paytronix is rolling out a series of product features and updates designed to help keep restaurants open by managing the changing world of off-premise dining. New Curbside functionality offers a seamless guest experience and an additional mechanism to get food to your guests during this time of uncertainty. We also created a missed visit score and an online order history score within the loyalty platform so brands can specifically segment these guests and communicate with them accordingly.

You can find more details on our site, along with information about the restaurant industry in this new world. If you have additional questions, please don’t hesitate to reach out to your account rep or anyone else at Paytronix.

Restaurant customer experience in the age of automation

The Center for Hospitality Research at Cornell University estimates that the cost to restaurants for employee turnover averages $5,864 per person. There is also an ongoing labor shortage brought on by a combination of low unemployment, a decaying transportation system, and a lack of suitable housing near the nation’s urban cores. With minimum wages rising around the country it’s easy to understand why restaurants want to automate as much of the guest experience as possible. This is why Taco Bell is now paying some managers six-figure salaries. 

Turnover in the restaurant industry reached nearly 75% in 2018, with quick-service restaurants registering higher numbers. Panera Bread reports a 130% turnover rate, while Chipotle says that turnover for its hourly employees is 145%. […]