This year’s Paytronix User’s Conference was unconventional, to say the least; but thanks to our incredible clients, the first-ever virtual PXUX was a success!
Thank you for bringing valuable feedback, nuanced insights and dynamic conversation to the event and making PXUX 2020 one for the books.
While we would have loved to have gathered, dined and shook hands with each and every one of our clients (PXUX 2021, perhaps?), we know some of you were not available and others might appreciate a recap of the conference’s events. Here is a high-level overview of some of the year’s biggest takeaways. […]
The seismic shift in consumer behavior brought on by the Covid-19 pandemic has changed Americans’ attitudes toward work, school and shopping; but their appetite for dining out remains.
In a survey conducted by PYMNTS, consumers listed restaurants as the second-most commonly cited reason they wanted to leave their homes. Restaurants were also ranked third in what those surveyed deemed the “most important” reason, just behind seeing family and friends and returning to work.
While consumers want to return to normal activities, they need to feel safe in doing so. Last week, Paytronix launched Contactless Dining, a new platform for engaging guests on-premise while maintaining a safe social distance.
The trend toward contactless dining options, while in its infancy, already has a strong foothold in the market: […]
Kowloon Restaurant in Saugus, Massachusetts has been a regional staple for decades. Founded as a Chinese restaurant in the 1950s, the family-owned eatery has added cuisines and themes over the years to keep up with changing trends, from Thai, to sushi, to an outdoor tiki bar.
Bob Wong, who owns and operates the restaurant with his siblings – the third generation of the family to do so – said that when he hatched the idea, he knew he needed a smart solution for taking orders.
“Just looking at the site, I was like, there’s no way I can put POS computers out there,” he said. He decided to put the ordering power directly in the guests’ hands. “I thought, why reinvent the wheel?”
What Wong envisioned was an early version of the new Paytronix Contactless Dining platform: a digital menu that would enable guests to place orders from their outdoor table and sync those orders seamlessly with the POS system. Wong was already using Paytronix Online Ordering to keep the business running during the shutdown, so he simply adapted the system to the new drive-in setup. […]
The platform uniquely identifies guests’ location using a QR code that doubles as a link to an online menu. From there, guests can place orders via a direct integration to the POS and KDS.
Unlike platforms repurposed from takeout ordering, Paytronix Contactless Dining is built around the dine-in experience, including enabling guests to order multiple rounds or courses while keeping an open tab that they’ll close at the end of the meal. This both eliminates friction for the guest and keeps transaction costs low for restaurants.
A new way of dining
Paytronix Contactless Dining reflects a fundamentally different guest experience than traditional off-premise digital ordering. The many small touches of hospitality make eating at a restaurant special – and digital dine-in ordering should be no different.
Hospitality is rooted in respect. In today’s climate, that means interacting with the guest in whatever way puts them most at ease. Restaurants are a hub of community, socialization, and lately, a sense of normalcy that we all crave; but many feel a level of conflict. The diners may want to sit down for a meal, but how can they feel safe while doing so? […]
Turn customer engagement into meaningful guest experiences.