Chuck Tanowitz

5 things our customers taught us during the pandemic and what you can learn as danger looms 

With Covid cases rising across the US, it’s clear that many restaurants will face another round of dining room closures. During the summer months, restaurants found new ways to expand offerings, like outdoor seating and contactless dining; but colder weather will render outdoor seating impossible across much of the country. Even in warmer climates, on-premises dining may be prohibited as the nation weathers a second wave of infections. 

Since the pandemic truly took hold in March, our clients have been trying out new ideas and learning how to transform their businesses to handle the next wave. The restaurant industry has a huge impact on employment in the US. In New York City alone, the introduction of outdoor dining added as many as 83,000 jobs after the initial layoffs in April. The threat of these jobs going away again will have a huge impact on restaurants and employees in the near-term. 

Here are 5 things we learned about how to retain business during a slowdown in on-premises dining: 

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Family Express CEO Gus Olympidis talks tech and the future of c-stores

Convenience Store News recently named Family Express Founder, President, and CEO Gus Olympidis as its 2020 Technology Leader of the Year. Family Express is a long-time Paytronix client and Olympidis recently spoke at PXUX 2020 about his experience with the platform. Afterward, we sat down with him to discuss how Family Express approaches technology and uses it to maintain a leadership position in the market. […]

Restaurants Continue Steady Recovery

As we enter the second half of the year, it’s a good time to take stock of where the restaurant industry is in regards to the pandemic.

We all know the story: The initial decline in March happened so fast that it sent a shock through the industry. But since cratering in March, we’ve seen a relatively consistent climb in both visits and revenue for restaurants as a whole that amounts to about .41% increase per day. Larger restaurants are recovering faster than smaller restaurants.

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Scenes from Moody Street, the Area’s Latest Outdoor Cafe

Moody Street in Waltham has long been a key restaurant destination for the Boston area. The storefronts are packed with eateries, most smaller but a few chains as well. In response to the pandemic, the City of Waltham shut down Moody Street to cars and gave it over to the restaurants, turning it into a pedestrian-only boulevard with outdoor seating.

The response has been nothing less than spectacular, […]