+ Report Center:
The Report Center provides you a consolidated location for the reports needed to support program operations and to track the effectiveness of your promotions.
The key benefits of the Report Center include:
- Real-Time Reporting. All reports run through the online merchant interface contain up-to-the-minute information so you can monitor ongoing program performance.
- Assigned Permissions. Each user will see the reports designated for them. Permissions guard confidentiality and streamline report choices to the relevant parameters.
- Easy Distribution. Paytronix allows you to configure reports for email distribution so that you can share pertinent insights with the corporate office staff, franchisees, or external partners (e.g., fulfillment partners).
- Customized Fiscal Periods. The Paytronix Report Center lets you define the beginning and end of your fiscal periods and get reports to match.
- Report History. Reports are saved in your report history for two days. When you need to refer back to a report, you can quickly look up the information instead of running the report a second time.
- Report Completion Notification. A notice at the top of your screen -- visible from any page -- will signal that your reports are complete and ready for your review. This allows users to move on to other items while reports run to completion.
- Multiple Report Formats. All Paytronix reports are available in Excel, comma delimited, and html formats so you can conveniently view, analyze, and share the data.
Reports are available in both summary and detailed versions. The summary versions typically provide information at the store level (with some exceptions). The detailed reports show individual transactions for the specified time period.
+ Connectivity Status:
The Paytronix Connectivity Status page displays a snapshot of internet connection between your restaurants and the Paytronix system.
The color codes indicate the connectivity status:
Green: An active connection.
Yellow: Signals a potential connection problem as a location failed the last planned communications “ping.”
Red: Indicates a location is not communicating.
The Connectivity Status page is the first place to check when locations report trouble processing transactions.
+ User Management:
The User Management capability allows you to define who has access to the Paytronix Merchant Interface.
Every organization is different, so we allow you flexibility to define the permission structure and levels suited for your users. You define the groups, provide the user contact information and assign each user to the appropriate group. The user is then free to login and begin using the system.
We strongly urge you to create separate accounts for each user. Paytronix tracks all transactional activity based on the logged-in user performing the action. We do not recommend shared logins. When a user leaves your company, terminate their access to the Paytronix system.
+ Merchant IVR:
Paytronix has a convenient Integrated Voice Response system (IVR) available for restaurants.
Using a toll-free phone number, available 24/7, Merchant IVR is designed to support location managers in the event of lost system connectivity. Store managers can leverage the IVR to check card balances, redeem rewards/gift cards, add value to a card, and obtain reporting information.
+ Card Reseller:
Paytronix serves as a card reseller. We supply many restaurants with the cards they need to support their gift card, loyalty, and comp card programs.
Every one of our approved card vendors meets exacting quality standards. Our vendors also bring expertise in different niche specialties, which enables us to match card manufacturers with your specific needs.
Paytronix offers several advantages as a card reseller:
- Buying Power. We purchase millions of cards every year and leverage our buying power to get you the best possible prices.
- Convenient Ordering. We take the headache out of ordering cards. We get multiple quotes, compare offerings, production timelines and then place the order with the most advantageous vendor.
- Managing the Legwork. Paytronix handles all of the vendor interactions and communication so you can focus on running your business, not managing your card order.
- Initial Art Screening. Paytronix offers an additional expert set of eyes to ensure you get a high quality product. Before you see the art proofs, we will review the piece and note any concerns.
- Satisfaction Assurance. Our card manufacturing partners stand by their orders 100%. We do, too! If there is an issue, we will ensure it gets addressed immediately and resolved to your satisfaction.
Whether you elect to purchase cards through Paytronix or your own partner, we will always prepare, test, and upload the card data into our database to ensure your program operates smoothly.