The Loyaltees Awards highlight leading and innovative brands in the restaurant and retail industries. When it comes to incredible guest engagement strategies, this year's winners set a new standard of excellence.

 
 

Savvy Customer Service Tools That Preserve Guest Relationships

This webinar will examine the customer service side of a rewards program and examine some of the key principles and tools you should be using to maintain positive relationships with your members. A happy rewards program member is more inclined to engage with that program, and this 30-minute presentation will provide tactics and showcase tools you can use to preserve the love your guests have for your brand.

As your program grows, it becomes increasingly important to maintain a high level of customer service. In this webinar, you’ll see how to keep all customer service issues properly organized so your guests leave interaction knowing that you always have their best interests at heart.

In addition to showcasing valuable customer service tools, you’ll hear discussions surrounding a number of questions, including:

  • When should you comp customers and how do you track that?
  • When should you honor expired rewards?
  • How do you manage a comp policy that doesn’t hurt profits?


This webinar is a special opportunity to learn one of the most important components of rewards program management. 

Enjoy the webinar!

 
Discover How to Drive Incremental Visit and Spend

Pinkberry wanted to create a promotion for its new Pinkbee’s™ low-fat milk ice cream product that would compel loyalty members to act and drive a sales and visit lift over the busy Fourth of July weekend. 

Spoiler alert: Open rates aren't always a good indication of email performance. 

 

Download this Paytronix case study and discover how Pinkberry was able to drive incremental visit and spend.