Sept 13 - 14, 2017

See you in Denver!


Denver, CO

The Oxford Hotel
1600 17th Street
Denver, CO 80202

Inspiration from innovation and ingenuity happens here.

PXUX is an annual users’ conference geared toward anyone who uses Paytronix. Hosted by Paytronix, the event is a gathering of people who are all focused on guest engagement, brand growth, and customer retention. Whether you are involved in IT, Finance, Operations, or Marketing, you will learn a thing or two from this unique group of people who will share ideas you can put to use right away.

Spend two days with our team and you’ll walk away with new friends and at least one new idea that will that will make it well worth the time you spend with us in Denver. See you there.

Experience PXUX 2016

PXUX 2016 attendees had this to say about last year’s event:


“Exciting to see new features!”


“It's refreshing to see that clients’ requests, pain points, etc. are what fuels your innovation! Makes me glad that we chose Paytronix.”


“Great job! Excited to dive in and try all of the new campaign and messaging tools.”


“Great info - really is making me think about our program and things to do differently with our operational team.”

Brand Insights and Paytronix Highlights from #PXUX2017 https://t.co/BiNMN4XwWN


* This agenda is subject to change.
  • Rise and Shine, It's Exercise Time

    6 a.m. – Join the early risers for a morning workout.

  • Breakfast and Registration

    7 a.m. – Join us for the most important meal of the day. 

  • Opening Remarks

    We’ll kick things off with a high-energy session filled with networking and previews of upcoming sessions.

  • Your Viewpoint

    9:30 a.m. – We’ll gather our product, engineering, and technical consultant teams to actively listen to what’s on your mind. Come prepared to share your wish-list ideas, challenges, and observations about our software. We’ll be all ears.

  • Peak Performance - Customer Story

    Emily Mallory - Forward Corporation

  • PaytroNEXT

    What’s in the roadmap? See first-hand how we roll out the most innovative features in the industry. You’ll hear our progress on the features we mentioned at last year’s event and take a look into the future to see what’s coming your way.

  • Lunch

    12 p.m. – Enjoy a delicious lunch. 

  • Product Demonstration - Integrations


  • Peak Performance - Customer Story

    Keith Canseco - Captain D's

    Join Keith Canseco as he takes you on a journey of how Captain D’s has revitalized its brand. He’ll share with you how it is  leveraging technology and data to connect with its customers. Captain D’s is steadfastly focused on upping its same store sales through improvements to the guest-experience.

  • Peak Performance - Customer Story

    Stephanie Krause and Monica Minford - Huhot Mongolian Grill
    Revamping a loyalty program to maximize its impact on the business may be the way to go. Listen to Huhot's story and the results it gained from focusing on taking its 6-year-old program to new heights. They will share how they upped their game to move the needle. Investment, communication, and being results-driven were the drivers of their success. 

  • Convenience Store Workshop

    This hands-on workshop will focus on the specific day in the life of our convenience store clients.

  • Peak Performance - Customer Story

    James Park - Garbanzo Mediterranean Fresh
    James will share how he has strengthened the Garbanzo business since his arrival on the scene in 2015. Hear his take on the opportunities for improvement he saw during his first days at Garbanzo and how he used his past franchisee, COO, and CMO experience as a catalyst for change. He will share the direction and degree of his impact on same store sales during this eye opening session. 

  • Evening Event

    4 p.m. – Dinner, Libations, and Entertainment.

    Plan on being whisked away for a night out with Paytronix.

  • Rise and Shine, It's Exercise Time

    6 a.m. – Join the early risers for a morning workout.

  • Breakfast

    8 a.m. – Join us for the most important meal of the day. 

  • Kickoff Remarks

    We'll set the stage for day two. 

  • Ask the Experts

    This round-table event gives you access to our most valuable technical and marketing experts. Ask your questions and learn from peers' questions at this interactive session.

  • Product Demonstration

    Take a guided tour through some of the newest features.

  • Product Demonstration

    Take a guided tour through the latest features.

  • Keynote Speaker: Michael Tchong, Ubercool

    A catalyst, Michael inspires and motivates attendees by challenging their creativity and inventiveness. His informative yet entertaining style fuses the emotional and rational brain to help foster a new culture of innovation.

    His ability to decode the future, lead the U.K.’s The Daily Telegraph to label Michael “America’s most influential trendspotter.” He has appeared in numerous publications and television shows, including Access Hollywood, Ad Age, Bloomberg TV, BusinessWeek, CNET, CNN, The Independent (U.K.), The New York Times, PBS, San Francisco Chronicle, San Jose Mercury-News, USA Today, The Wall Street Journal and Wired.

  • Lunch

    12 p.m. – Enjoy a delicious lunch. 

  • Peak Performance - Customer Story

    Barb Millett - Bloomin' Brands, Inc.
    Barb will share the evolution and journey of the Bloomin’ Brands cross-branded loyalty program. You’ll hear about the reasons why the decision was made to implement a loyalty program that allows Members to earn and redeem across all Outback Steakhouse, Carrabba’s Italian Grill, Bonefish Grill and Fleming’s Prime Steakhouse & Wine Bar. She will also share what some of the critical factors were for ensuring a successful program launch, along with some insights on how the program is performing.

  • Product Demonstration

    Take a guided tour through some of the newest features.

  • Wrap Up

    3 p.m. – Let’s run through our lessons learned.

  • Begin Planning for PXUX 2018

    3:30 p.m. – No time like the present. 

    *This agenda is subject to change. 

Speaker Snapshot


Michael Tchong


A high-energy and passionate speaker, Michael has spoken at more than 500 global gatherings, providing audiences with remarkable insights into consumer and business lifestyles, social media, technology and digital marketing trends.

An adjunct professor of innovation at the University of San Francisco and UC Berkeley, Michael is an expert on disruptions that reinvent markets. His trademark motto is, “I help you catch the next wave before it catches you.”

His career began at some of Madison Avenue’s most creative ad agencies, including DDB and Chiat/Day. As founder of five start-ups, notably MacWEEK and ICONOCAST, Michael helped pioneer such sweeping shifts as desktop publishing, CRM, internet research and online marketing.

Michael is the founder of ubercool INNOVATION, an incubator that helps companies shape-shift market sectors by leveraging next-generation technologies and user experiences. He’s the author of Trendscape 2004 and Social Engagement Marketing and is currently working on his third book, Ubertrends — How Trends and Innovation Are Transforming Our Future. His leading-edge trend and innovation analysis blog is at Ubercool.com.


James Park

Garbanzo Mediterranean Fresh

James is passionate about, in a word, all things ‘Brand.’ He specializes in transforming restaurants by humanizing the intangibles and developing programs that are meaningful and resonate with guests. His experience as a restaurant operator and developer taught him the significant difference between “building business,” versus simply “building sales.” 


Keith Canseco

Director of Marketing Strategy and Insights
Captain D's

Keith brings to life the customer through data. Through his lens as a history major, Keith believes that understanding consumer behavior through data is the same as trying to understand people of a particular period in history. What effect did their landscape have on their behavior? At Captain D’s Keith uses data from D’s VIP Rewards to fully understand the life of his customers.


Emily Mallory

Chief Marketing Officer
Forward Corporation

A passionate loyalty champion, Emily has been the pioneer of loyalty at Forward Corporation for the past 12 years. She specializes in using vendor funding to create win-win-win promotions where customers, vendors, and Forward Corporation all benefit from her creative marketing tactics. She is excited to be using the Paytronix target and control tools to further enhance her customers' experience while improving the bottom line!


Barb Millette

Bloomin' Brands, Inc.



Stephanie Krause

Senior Vice President of Marketing
HuHot Mongolian Grill

Stephanie leverages extensive consumer behavior research coupled with the rich set of loyalty member data to shape the strategy and promotions for HuHot Mongolian Grill. Stephanie is charged with leading both franchised and corporate locations by developing and executing the company’s annual marketing plan. She’s been featured in Nation’s Restaurant NewsFood and Drink Magazine, and has presented at several industry events.


Monica Minford

Senior Director of Digital Marketing and Web Development
HuHot Mongolian Grill

Monica ensures Huhot’s messaging is being viewed, shared, and loved online. After leading the charge to 100,000 likes on Facebook in 2012, her success has been featured in FSR Magazine, HospitalityTechMag and more. In 2015, Monica and her team overhauled the brand’s reward program, which now accounts for almost 20% of all transactions.  


Andrew Robbins

Cofounder and President

Be among the first to preview the future of Paytronix as Andrew shares our product vision and invites you to join us on an exciting journey into 2018 and beyond. With degrees from Harvard, MIT, and Princeton, Andrew has a brain you will want to pick!


Kristen House

Product Manager

Kristen is the mind behind some of your favorite Paytronix products. Her prowess in the messaging space has led to the innovative features your guests love and she’s excited to share the future of our products with you!


Jesse Marshall

DI Strategist

Jesse empowers his clients by digging into the data to identify who your guests are, what motivates them and how to change their behavior. Armed with this information, you can begin to provide relevant communication and build a stronger connection to your brand.


Joel Udwin

Product Manager

Joel enjoys helping clients make the most of their mobile strategy. He is a proud graduate of the School of Management at Boston University, and loves to see the intersection of marketing and technology in action. 


Lee Barnes

Data Insights Manager

Lee is a bonafide data genius. He will share the key performance indicators and benchmarks you’ll need to successfully manage your program and stand out from your competitors. Be prepared to LEARN when you listen to Lee!



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Q. What is PXUX?

A. PXUX is an annual users’ conference geared toward anyone who uses Paytronix. Hosted by Paytronix, the event is a gathering of people who are all focused on guest engagement, brand growth, and customer retention. Whether you are involved in IT, Finance, Operations, or Marketing, you will learn a thing or two from this unique group of people who will share ideas you can put to use right away. 

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Q. Where will PXUX 2017 be?

A. The session will be held in the LODO area of Denver, Colorado at The Oxford Hotel. If you are not staying at the hotel, please use the Wazee Street entrance at 1637 Wazee Street.

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Q. When is PXUX being held? 

A. Registration begins at 7AM on Wednesday, September 13. Sessions will span two days beginning on September 13 at 7AM and ending on September 14 at 3:30PM. Please see the agenda above. The start and stop times for both days will not change. It’s safe to book your flights based on the current agenda.

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Q. Can I attend one day rather than both days?

A. If you're unable to attend both days, you are allowed to attend one of the two days. The standard conference fee will be applied to your registration.

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Q. Are there special hotel rates?

A. Yes, we’re holding hotel rooms through August 22nd or until it sells out. They are available at a first-come, first served basis, so please book early. We have rooms at both The Oxford Hotel and The Crawford Hotel. Both hotels are beautiful and have recently been renovated. Please see the hotel booking site for rate.

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Q. Are meals included in the registration fee?

A. Yes, on Wednesday, breakfast, lunch, dinner, and snacks will be available. On Thursday, breakfast, lunch, and snacks.

We will accommodate dietary restrictions. Please indicate your preferences during the registration process when you speak with a Paytronix representative.

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Q. How do I register for the event?

A. Begin the registration process by completing the form above. A Paytronix representative will call you to gather more information including payment information, food allergies, and other info that will help us make your experience exceptional.

If you are registering muliple people from the same brand, please fill out the above form for each member of the brand that will be attending.

After talking with a Paytronix representative, you will receive a confirmation email. Please book your hotel as soon as possible. The number of rooms we have reserved is limited. 

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Q. When will the full agenda be available?

A. We're constantly adding amazing content to PXUX so check back frequently to see the latest agenda.

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Q. How do I get to PXUX?

A. Traveling by Air:
Fly to Denver International Airport.
Transportation from Denver International Airport is easy. Take the light rail to Union Station. The Crawford Hotel is situated within Union Station. The Oxford Hotel is about 100 yards away on 17th Street.

Traveling by light rail:
Take the light rail system to Union Station. The Oxford Hotel is about 100 yards away on 17th Street.

Traveling by car:
The hotel offers valet parking and there are several parking facilities nearby. Parking is not included in the registration fee.

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Q. I’d like become a PXUX speaker. What do I do next?

A. We are always looking for dynamic speakers with great stories to tell. Please email mtempesta@paytronix.com and include “PXUX Speaker” in the subject line. Give her a summary of who you are and the session you would like to present. She’ll reach out to you. 

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Q. If I have a question who can I contact?

A. The PXUX team would love to answer your questions. Call us at 617-871-2387.