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When

Sept 13 - 14, 2017

See you in Denver!

Where

Denver, CO

The Oxford Hotel
1600 17th Street
Denver, CO 80202

Inspiration from innovation and ingenuity happens here.

PXUX is an annual users’ conference geared toward anyone who uses Paytronix. Hosted by Paytronix, the event is a gathering of people who are all focused on guest engagement, brand growth, and customer retention. Whether you are involved in IT, Finance, Operations, or Marketing, you will learn a thing or two from this unique group of people who will share ideas you can put to use right away.

Spend two days with our team and you’ll walk away with new friends and at least one new idea that will that will make it well worth the time you spend with us in Denver. See you there.

Experience PXUX 2016

PXUX 2016 attendees had this to say about last year’s event:

 

“Exciting to see new features!”

 

“It's refreshing to see that clients’ requests, pain points, etc. are what fuels your innovation! Makes me glad that we chose Paytronix.”

 

“Great job! Excited to dive in and try all of the new campaign and messaging tools.”

 

“Great info - really is making me think about our program and things to do differently with our operational team.”

 
Brand Insights and Paytronix Highlights from #PXUX2017 https://t.co/BiNMN4XwWN
Paytronix
@paytronix
 
Thanks to everyone who joined us for #PXUX2017 and helped make the event a huge success! We are looking forward to #PXUX2018.
Paytronix
@paytronix
 
Thank you to all who joined us this year for #PXUX2017. Safe travels and we look forward to another great Paytronix User Experience in 2018
Paytronix
@paytronix
 
Small, incremental changes improve performance. Think small to gain big impact. #PXUX2017
Paytronix
@paytronix
 
Guest experience lessons with @JoelUdwin, interactive learning at #PXUX2017
Paytronix
@paytronix
 
#PXUX2017 breakout session on Advanced Segmentation with Joel and team
Paytronix
@paytronix
 
#PXUX2017 breakout session on Relevant Messaging with Kristen.
Paytronix
@paytronix
 
#PXUX2017 breakout session on optimizing campaigns with Tara
Paytronix
@paytronix
 
#PXUX2017 breakout session on Performance with Lee Barnes
Paytronix
@paytronix
 
Emily Mallory of @ForwardRewards speaking to convenience store loyalty success. Marketing and operations have to work hand-in-hand #PXUX2017
Paytronix
@paytronix
 
Time compression has led to a multitasking population. Keep customer offers efficient and simple. @ubercool #PXUX2017
Paytronix
@paytronix
 
#PXUX2017 Keynote by Michael Tchong (@ubercool) -- unlock your thinking to create innovation breakthroughs.
Paytronix
@paytronix
 
Head of Data Insights Lee Barnes sharing best practices & secrets to high loyalty penetration. Learn about segmentation & scoring. #PXUX2017
Paytronix
@paytronix
 
Kristen House speaking to customer lifecycle journey driving positive customer experience. Brands, stimulate emotion for loyalty! #PXUX2017
Paytronix
@paytronix
 
Day two of #PXUX2017 is underway with Ask the Expert sessions for hands on help from Paytronix tech and marketing specialists.
Paytronix
@paytronix
 
Give @Jordanesque strong lohalty penetration and "I'm going to make the Paytronix engine smoke!" @eatgarbanzo presentation, #PXUX2017
Paytronix
@paytronix
 
James Park of @eatgarbanzo has the audience on their feet learning to increase same store sales. Grind the data, work your lists! #PXUX2017
Paytronix
@paytronix
 
Head of engineering Stefan presents on Paytronix "always on" infrastructure for high-volume, high-speed interactions. #PXUX2017 #RedRocksCO
Paytronix
@paytronix
 
#PXUX2017 is on the move... taking the show on the road to #RedRocksCO
Paytronix
@paytronix
 
Are you getting peak performance from your loyaly program? @CaptainDs speaking now on leveraging tech to connect with customers. #PXUX2017
Paytronix
@paytronix
 
@HuHot totally revamped its loyalty program. Now sharing the major impact and key factors to success with peers at #PXUX2017
Paytronix
@paytronix
 
Program revamp and customer success presentation in the Grand Ballroom #PXUX2017
Paytronix
@paytronix
 
C-Store brainstorming session with Lee Barnes at #PXUX2017 !
Paytronix
@paytronix
 
And we're live!! Come on down to registration for #PXUX2017 on Wazee Street!
Paytronix
@paytronix
 
Rise and shine, Denver! #PXUX2017 officially starts today!
Paytronix
@paytronix
 
Tomorrow is the first day of #PXUX2017! We can't wait to see everyone who registered soon!
Paytronix
@paytronix
 
Today is the last day to register for #PXUX2017. Don't miss out! https://t.co/xLDZtALo2x
Paytronix
@paytronix
 
Time is running out to register for #PXUX2017. Secure your spot before registration closes September 8! https://t.co/AiRtdILTOu
Paytronix
@paytronix
 
This building was constructed in the 1890s is the home to the Colorado General Assembly. #WhereisRoccoDenver this week? #PXUX2017
Paytronix
@paytronix
 
Excited for #PXUX2017? One of our Technology Consultants, Rocco, is here to give you a tour of the venue https://t.co/IbBQrHIHP3
Paytronix
@paytronix
 
This is the home field of the #DenverBroncos. #WhereIsRoccoDenver this week? #PXUX2017.
Paytronix
@paytronix
 
#TBT to making spaghetti towers at PXUX exactly one year ago today. There is still time to register for #PXUX2017! https://t.co/xLDZtALo2x
Paytronix
@paytronix
 
This pedestrian and transit mall in #Denver stretches over a mile long. #WhereIsRoccoDenver this week? #PXUX2017.
Paytronix
@paytronix
 
Just in! This year's #PXUX2017 outing will be held at Denver's Red Rocks Amphitheatre. Have you registered yet? https://t.co/xLDZtALo2x
Paytronix
@paytronix
 
This is a historic district at the spot where Denver was founded. #WhereIsRoccoDenver this week? #PXUX2017.
Paytronix
@paytronix
 
This is the main railway station and central transport hub in Denver. #PXUX2017 guests can stay in the hotel. #WhereIsRoccoDenver this week?
Paytronix
@paytronix
 
Home field of the Colorado Rockies, this stadium is located just blocks from this year's #PXUX2017. #WhereIsRoccoDenver this week?
Paytronix
@paytronix
 
This is home to the only naturally-occurring, acoustically perfect amphitheater. #WhereIsRoccoDenver this week? #PXUX2017
Paytronix
@paytronix
 
Check our feed every Wednesday leading up to #PXUX2017 to guess where in Denver, Rocco, one of our Technology Consultants is. Stand by! #WRW
Paytronix
@paytronix
 
Early bird pricing for #PXUX2017 ends today! Don't forget to register before the end of the day to save $200! https://t.co/xLDZtALo2x
Paytronix
@paytronix
 
Early bird pricing for #PXUX2017 in #Denver ends June 30th. Register before then to save $200! https://t.co/xLDZtALo2x
Paytronix
@paytronix
 
The secret word to mention when registering for #PXUX2017 is "mountain". https://t.co/AiRtdILTOu
Paytronix
@paytronix
 
Tomorrow we will be tweeting a secret word. Mention the secret word when registering for #PXUX2017 and receive a bonus prize. Stay tuned!
Paytronix
@paytronix
 
The Rocky Mountains are one of the many highlights Denver has to offer & you could enjoy at this year's #PXUX2017 https://t.co/xLDZtALo2x
Paytronix
@paytronix
 

Agenda

* This agenda is subject to change.
Wed
13
Sep
  • Rise and Shine, It's Exercise Time

    6 a.m. – Join the early risers for a morning workout.

  • Breakfast and Registration

    7 a.m. – Join us for the most important meal of the day. 

  • Opening Remarks

    We’ll kick things off with a high-energy session filled with networking and previews of upcoming sessions.

  • Your Viewpoint

    9:30 a.m. – We’ll gather our product, engineering, and technical consultant teams to actively listen to what’s on your mind. Come prepared to share your wish-list ideas, challenges, and observations about our software. We’ll be all ears.

  • Peak Performance - Customer Story

    Emily Mallory - Forward Corporation

  • PaytroNEXT

    What’s in the roadmap? See first-hand how we roll out the most innovative features in the industry. You’ll hear our progress on the features we mentioned at last year’s event and take a look into the future to see what’s coming your way.

  • Lunch

    12 p.m. – Enjoy a delicious lunch. 

  • Product Demonstration - Integrations

    TBD

  • Peak Performance - Customer Story

    Keith Canseco - Captain D's

    Join Keith Canseco as he takes you on a journey of how Captain D’s has revitalized its brand. He’ll share with you how it is  leveraging technology and data to connect with its customers. Captain D’s is steadfastly focused on upping its same store sales through improvements to the guest-experience.

  • Peak Performance - Customer Story

    Stephanie Krause and Monica Minford - Huhot Mongolian Grill
    Revamping a loyalty program to maximize its impact on the business may be the way to go. Listen to Huhot's story and the results it gained from focusing on taking its 6-year-old program to new heights. They will share how they upped their game to move the needle. Investment, communication, and being results-driven were the drivers of their success. 

  • Convenience Store Workshop

    This hands-on workshop will focus on the specific day in the life of our convenience store clients.

  • Peak Performance - Customer Story

    James Park - Garbanzo Mediterranean Fresh
    James will share how he has strengthened the Garbanzo business since his arrival on the scene in 2015. Hear his take on the opportunities for improvement he saw during his first days at Garbanzo and how he used his past franchisee, COO, and CMO experience as a catalyst for change. He will share the direction and degree of his impact on same store sales during this eye opening session. 

  • Evening Event

    4 p.m. – Dinner, Libations, and Entertainment.

    Plan on being whisked away for a night out with Paytronix.

Thu
14
Sep
  • Rise and Shine, It's Exercise Time

    6 a.m. – Join the early risers for a morning workout.

  • Breakfast

    8 a.m. – Join us for the most important meal of the day. 

  • Kickoff Remarks

    We'll set the stage for day two. 

  • Ask the Experts

    This round-table event gives you access to our most valuable technical and marketing experts. Ask your questions and learn from peers' questions at this interactive session.

  • Product Demonstration

    Take a guided tour through some of the newest features.

  • Product Demonstration

    Take a guided tour through the latest features.

  • Keynote Speaker: Michael Tchong, Ubercool

    A catalyst, Michael inspires and motivates attendees by challenging their creativity and inventiveness. His informative yet entertaining style fuses the emotional and rational brain to help foster a new culture of innovation.

    His ability to decode the future, lead the U.K.’s The Daily Telegraph to label Michael “America’s most influential trendspotter.” He has appeared in numerous publications and television shows, including Access Hollywood, Ad Age, Bloomberg TV, BusinessWeek, CNET, CNN, The Independent (U.K.), The New York Times, PBS, San Francisco Chronicle, San Jose Mercury-News, USA Today, The Wall Street Journal and Wired.

  • Lunch

    12 p.m. – Enjoy a delicious lunch. 

  • Peak Performance - Customer Story

    Barb Millett - Bloomin' Brands, Inc.
    Barb will share the evolution and journey of the Bloomin’ Brands cross-branded loyalty program. You’ll hear about the reasons why the decision was made to implement a loyalty program that allows Members to earn and redeem across all Outback Steakhouse, Carrabba’s Italian Grill, Bonefish Grill and Fleming’s Prime Steakhouse & Wine Bar. She will also share what some of the critical factors were for ensuring a successful program launch, along with some insights on how the program is performing.

  • Product Demonstration

    Take a guided tour through some of the newest features.

  • Wrap Up

    3 p.m. – Let’s run through our lessons learned.

  • Begin Planning for PXUX 2018

    3:30 p.m. – No time like the present. 

    *This agenda is subject to change. 

Speaker Snapshot

michael-tchong

Michael Tchong

ubercool

A high-energy and passionate speaker, Michael has spoken at more than 500 global gatherings, providing audiences with remarkable insights into consumer and business lifestyles, social media, technology and digital marketing trends.

An adjunct professor of innovation at the University of San Francisco and UC Berkeley, Michael is an expert on disruptions that reinvent markets. His trademark motto is, “I help you catch the next wave before it catches you.”

His career began at some of Madison Avenue’s most creative ad agencies, including DDB and Chiat/Day. As founder of five start-ups, notably MacWEEK and ICONOCAST, Michael helped pioneer such sweeping shifts as desktop publishing, CRM, internet research and online marketing.

Michael is the founder of ubercool INNOVATION, an incubator that helps companies shape-shift market sectors by leveraging next-generation technologies and user experiences. He’s the author of Trendscape 2004 and Social Engagement Marketing and is currently working on his third book, Ubertrends — How Trends and Innovation Are Transforming Our Future. His leading-edge trend and innovation analysis blog is at Ubercool.com.

 
james-park

James Park

CEO
Garbanzo Mediterranean Fresh

James is passionate about, in a word, all things ‘Brand.’ He specializes in transforming restaurants by humanizing the intangibles and developing programs that are meaningful and resonate with guests. His experience as a restaurant operator and developer taught him the significant difference between “building business,” versus simply “building sales.” 

keith-canseco

Keith Canseco

Director of Marketing Strategy and Insights
Captain D's

Keith brings to life the customer through data. Through his lens as a history major, Keith believes that understanding consumer behavior through data is the same as trying to understand people of a particular period in history. What effect did their landscape have on their behavior? At Captain D’s Keith uses data from D’s VIP Rewards to fully understand the life of his customers.

emily-mallory

Emily Mallory

Chief Marketing Officer
Forward Corporation

A passionate loyalty champion, Emily has been the pioneer of loyalty at Forward Corporation for the past 12 years. She specializes in using vendor funding to create win-win-win promotions where customers, vendors, and Forward Corporation all benefit from her creative marketing tactics. She is excited to be using the Paytronix target and control tools to further enhance her customers' experience while improving the bottom line!

barb-millette

Barb Millette

Bloomin' Brands, Inc.

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stephanie-krause

Stephanie Krause

Senior Vice President of Marketing
HuHot Mongolian Grill

Stephanie leverages extensive consumer behavior research coupled with the rich set of loyalty member data to shape the strategy and promotions for HuHot Mongolian Grill. Stephanie is charged with leading both franchised and corporate locations by developing and executing the company’s annual marketing plan. She’s been featured in Nation’s Restaurant NewsFood and Drink Magazine, and has presented at several industry events.

monica-minford

Monica Minford

Senior Director of Digital Marketing and Web Development
HuHot Mongolian Grill

Monica ensures Huhot’s messaging is being viewed, shared, and loved online. After leading the charge to 100,000 likes on Facebook in 2012, her success has been featured in FSR Magazine, HospitalityTechMag and more. In 2015, Monica and her team overhauled the brand’s reward program, which now accounts for almost 20% of all transactions.  

andrew-robbins

Andrew Robbins

Cofounder and President

Be among the first to preview the future of Paytronix as Andrew shares our product vision and invites you to join us on an exciting journey into 2018 and beyond. With degrees from Harvard, MIT, and Princeton, Andrew has a brain you will want to pick!

kristen-house

Kristen House

Product Manager

Kristen is the mind behind some of your favorite Paytronix products. Her prowess in the messaging space has led to the innovative features your guests love and she’s excited to share the future of our products with you!

 
jesse-marshall

Jesse Marshall

DI Strategist

Jesse empowers his clients by digging into the data to identify who your guests are, what motivates them and how to change their behavior. Armed with this information, you can begin to provide relevant communication and build a stronger connection to your brand.

joel-udwin

Joel Udwin

Product Manager

Joel enjoys helping clients make the most of their mobile strategy. He is a proud graduate of the School of Management at Boston University, and loves to see the intersection of marketing and technology in action. 

lee-barnes

Lee Barnes

Data Insights Manager

Lee is a bonafide data genius. He will share the key performance indicators and benchmarks you’ll need to successfully manage your program and stand out from your competitors. Be prepared to LEARN when you listen to Lee!

 

FAQs

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Q. What is PXUX?

A. PXUX is an annual users’ conference geared toward anyone who uses Paytronix. Hosted by Paytronix, the event is a gathering of people who are all focused on guest engagement, brand growth, and customer retention. Whether you are involved in IT, Finance, Operations, or Marketing, you will learn a thing or two from this unique group of people who will share ideas you can put to use right away. 

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Q. Where will PXUX 2017 be?

A. The session will be held in the LODO area of Denver, Colorado at The Oxford Hotel. If you are not staying at the hotel, please use the Wazee Street entrance at 1637 Wazee Street.

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Q. When is PXUX being held? 

A. Registration begins at 7AM on Wednesday, September 13. Sessions will span two days beginning on September 13 at 7AM and ending on September 14 at 3:30PM. Please see the agenda above. The start and stop times for both days will not change. It’s safe to book your flights based on the current agenda.

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Q. Can I attend one day rather than both days?

A. If you're unable to attend both days, you are allowed to attend one of the two days. The standard conference fee will be applied to your registration.

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Q. Are there special hotel rates?

A. Yes, we’re holding hotel rooms through August 22nd or until it sells out. They are available at a first-come, first served basis, so please book early. We have rooms at both The Oxford Hotel and The Crawford Hotel. Both hotels are beautiful and have recently been renovated. Please see the hotel booking site for rate.

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Q. Are meals included in the registration fee?

A. Yes, on Wednesday, breakfast, lunch, dinner, and snacks will be available. On Thursday, breakfast, lunch, and snacks.

We will accommodate dietary restrictions. Please indicate your preferences during the registration process when you speak with a Paytronix representative.

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Q. How do I register for the event?

A. Begin the registration process by completing the form above. A Paytronix representative will call you to gather more information including payment information, food allergies, and other info that will help us make your experience exceptional.

If you are registering muliple people from the same brand, please fill out the above form for each member of the brand that will be attending.

After talking with a Paytronix representative, you will receive a confirmation email. Please book your hotel as soon as possible. The number of rooms we have reserved is limited. 

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Q. When will the full agenda be available?

A. We're constantly adding amazing content to PXUX so check back frequently to see the latest agenda.

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Q. How do I get to PXUX?

A. Traveling by Air:
Fly to Denver International Airport.
Transportation from Denver International Airport is easy. Take the light rail to Union Station. The Crawford Hotel is situated within Union Station. The Oxford Hotel is about 100 yards away on 17th Street.

Traveling by light rail:
Take the light rail system to Union Station. The Oxford Hotel is about 100 yards away on 17th Street.

Traveling by car:
The hotel offers valet parking and there are several parking facilities nearby. Parking is not included in the registration fee.

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Q. I’d like become a PXUX speaker. What do I do next?

A. We are always looking for dynamic speakers with great stories to tell. Please email mtempesta@paytronix.com and include “PXUX Speaker” in the subject line. Give her a summary of who you are and the session you would like to present. She’ll reach out to you. 

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Q. If I have a question who can I contact?

A. The PXUX team would love to answer your questions. Call us at 617-871-2387.